Manufacturing Futures is looking to appoint a service desk manager to support a national business that design, manufacture and install security units. The successful candidate will oversee the service team in line with customer requests, this will include planning, organising and delegating tasks for the day. This is an ideal role for something who has worked on a helpdesk/service desk previously and is looking to take the next step in their career. On offer is a great package with a competitive salary in a business that is well known for developing and promoting their employees within.
Service Desk Team Leader / Service Desk / Helpdesk / Service Coordinator / ERP /
Roles & Responsibilities:
*Oversee the service team and their day to day tasks
*Manage and guide a small team of service coordinators
*Work closely with internal and external stakeholders
*Manage client expectations
*Ensue KPIs and performance driven targets are met
*Carry out team meetings
*Plan schedule and support the engineers
*Work directly with customers to resolve issues in a professional manner.
*Raise invoices for work carried out
*Represent the business is a positive and professional way
Service Desk Team Leader / Service Desk / Helpdesk / Service Coordinator / ERP /
Qualifications & Skills:
*A strong understanding of Microsoft office (particularly excel)
*A geographical awareness
*A HND/HNC or BTEC
This is a genuinely exciting company with excellent career prospects. If this sounds like you, click apply now
