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This job has expired. You can still send us your CV and we'll match you with similar roles.
£20,000 - £30,000
Posted on February 17, 2023
Expired on January 1, 1970

About the role

Our client, an established manufacturer based near Leeds, is looking for a Service Coordinator to work in their busy Service Department!

As part of this role, you will support various internal teams in their day-to-day work, assist customers with queries and schedule work for the engineers in the field. The role would suit someone who can work in a fast-paced environment, has an excellent telephone manner, good IT skills and prior experience in an operational support role for a manufacturing or engineering business

Your Main Duties and Responsibilities:
• Booking in service, installation and maintenance jobs, breakdown visits and any additional work as required
• Scheduling engineer’s site visits and dealing with customer queries regarding outstanding jobs
• To liaise with customers both verbally and in writing with regard to engineer’s site visits
• To make and take calls to and from engineers with queries/requests etc.
• General record keeping relating to work scheduled
• To deal with customer queries regarding work performed on site
• Processing of orders for spare parts as required
• To advise engineers of their workload
• To keep Administration Manager / internal team and systems updated
• To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters
• To allocate and co-ordinate test equipment and to maintain records accordingly

Personal Requirements:
• Previous experience in a scheduling/service coordinator / operational resource planning type role
• SAP IT experience would be a benefit but not essential
• The ability and experience of working in a fast-paced commercial office environment
• Ability to handle a high volume of incoming calls and emails whilst still able to provide excellent customer service
• Computer – including Word, Excel and Outlook

If this role could appeal please apply now!

This job has expired. You can still send us your CV and we'll match you with similar roles.

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