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This job has expired. You can still send us your CV and we'll match you with similar roles.
£20,000 - £30,000
Leeds
ALE-AM/SC
Posted on February 17, 2023
Expired on January 1, 1970

About the role


Our client, an established manufacturer based near Leeds, is looking for a Service Coordinator to work in their busy Service Department!

As part of this role, you will support various internal teams in their day-to-day work, assist customers with queries and schedule work for the engineers in the field. The role would suit someone who can work in a fast-paced environment, has an excellent telephone manner, good IT skills and prior experience in an operational support role for a manufacturing or engineering business

Your Main Duties and Responsibilities:
• Booking in service, installation and maintenance jobs, breakdown visits and any additional work as required
• Scheduling engineer’s site visits and dealing with customer queries regarding outstanding jobs
• To liaise with customers both verbally and in writing with regard to engineer’s site visits
• To make and take calls to and from engineers with queries/requests etc.
• General record keeping relating to work scheduled
• To deal with customer queries regarding work performed on site
• Processing of orders for spare parts as required
• To advise engineers of their workload
• To keep Administration Manager / internal team and systems updated
• To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters
• To allocate and co-ordinate test equipment and to maintain records accordingly

Personal Requirements:
• Previous experience in a scheduling/service coordinator / operational resource planning type role
• SAP IT experience would be a benefit but not essential
• The ability and experience of working in a fast-paced commercial office environment
• Ability to handle a high volume of incoming calls and emails whilst still able to provide excellent customer service
• Computer – including Word, Excel and Outlook

If this role could appeal please apply now!





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