We are looking to appoint a Service Coordinator to join a company in Birstall and work in collaboration with the service team to deliver world-class aftermarket support to existing and new customers in a highly regulated market.
You will act as the first point of contact for service support requests, schedule work with engineers, plan their weekly diaries and provide them with all necessary information to complete the work.
To suit this role you will have previous experience in a similar role, customer support or operations support role for a manufacturing or engineering business who have products out in the field that are under warranty and/or need occasional maintenance/repair/service work.
Your Role and Responsibilities:
– First point of contact for customer enquiries and requests for field support.
– Developing and maintaining customer relationships by delivering professional and conscientious service.
Ensure all downtime situations are captured, documented and passed on to the service team for rectification.
Planning the weekly diaries of service engineers who operate nationwide.
Provide service engineers with all site-specific relevant information.
Liaise with the Sales Admin team to ensure works are invoiced correctly.
Your Skills and Abilities:
– Confident phone manner, professional written and verbal communication skills.
– Friendly and reassuring manner to explain reasons behind situations.
– Prior experience in a customer-focused role for a manufacturing or engineering-focused business.
– Experienced with a range of Microsoft packages (Word and Excel).
If this role appeals, please apply now!
