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£20000 - £23000 per annum
April 9, 2021

About the role

Role: Sales Order Processing Administrator
Department: Operations
Reports to: Supply Chain Manager

Our client is a well-known health and beauty business based in the North West. Due to recent growth in sales they are recruiting within their clerical team.

Purpose of role:
To ensure that all customer orders are processed and despatched in a timely and cost-effective manner, within the relevant customer guidelines and with the correct documentation, ensuring optimum OTIF levels (98%+) and customer satisfaction.

Roles & responsibilities
To ensure processes are consistently followed in order to deliver a consistently high level of customer service
To work with other departments, in particular Sales, Buying and Technical, to ensure that new account set up is completed in a timely fashion, and delivery promises are satisfied
To work with the Sales team to ensure that excellent customer service is provided to all customers at all times
To measure and report on the performance of the department through the creation, completion and reporting of appropriate KPIs.
Accurately process customer pro forma invoices and sales orders on system, communicating progress to the customer appropriately and in a timely manner
Maintain accuracy of data within ERP Sales Order System
Work with the 3P Warehouse teams to ensure orders are despatched or collected on time
Liaise with Credit Control to ensure orders are correctly processed according to credit status
Build and foster relationships with customers, taking a lead role in the resolution of any customer queries or other problems as they arise
Raise and track any customer credit notes, within company guidelines
Stock availability checking and liaising with the Buyers as necessary
Order scheduling and tracking
Manage EDI processing systems
Price List and promotions maintenance
Ensure the accurate provision of all required documentation for export shipments (certificates of origin, letters of credit etc)
Arrange necessary inspections (Intertek, SGS, Burea Veritas etc), and liaise and communicate with customers and all required external agencies (such as HMCE, SSD, ESC) as necessary
Liaise with internal departments and external Suppliers to ensure all orders are processed correctly and within agreed time limits
Communicate and liaise with Account Managers as required, provided administrative support where necessary
To act as the first point of contact for any customer complaints
Provide support and absence cover as required

Skills/Experience and Competencies:
Experience of working in a busy customer service environment, with excellent customer service skills
Knowledge of and experience with current Incoterms (ExW, DAP etc) and shipping types (LCL, FCL etc) essential
Knowledge of Export legislation and required documentation essential
Experience of shipping Dangerous Goods, including the preparation of DGNs
Experience with processing orders received from major UK multiples through EDI beneficial
Experience of working with third party Warehousing and Logistics providers essential
Good IT and computer skills, including sound knowledge and understanding of ERP sales order systems, and Microsoft Excel. Knowledge of Netsuite ERP system advantageous.
Customer focussed but commercially minded
Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast-paced environment
Excellent attention to detail
A team player with a flexible approach to work
Displays pride, energy and ownership in performance of role
Detail focused, able to solve complex problems
Concise, clear and timely communication skills to enable close working relationships with internal functions and external suppliers and customers
Strong analytical & numerical skills

Apply now
Apply now

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