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£400 - £500 per day
South East
February 5, 2021

About the role

Permanent Futures are working with a public sector organisation who are currently undergoing significant transformation in the delivery and provision of their IT services. Having recently moved away from outsourced provider to in house they are looking for an IT Operations Manager to lead this new service once the transition to an in house model has been completed.

The Operations Lead will ensure the efficient and effective operational coordination, integration and performance management of the ICT estate through operational and service supplier management. This role will also ensure the management of supplier contract performance against key performance indicators and service targets that deliver value for money

Key Responsibilities:
Be accountable for the operational service function, through the management of contract performance and the service collaboration framework, setting and evaluating against contract service level requirements
Ensure regular provision of a full suite of service reporting to key internal customer stakeholders and the other members of the ICT Senior Management team from the Service Tower supply chain
Plays a key role in the management and development of contracts to remedy/ improve performance/ extract value/ agree variation for extracting maximum value using appropriate commercial levers in contracts
Be accountable for the planning and proposing of future budgetary requirements for the annual ICT Operations budget, working with both the Delivery Lead and Design Authority to ensure the Councils Digital offering is efficient, effective and current.
Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis.
Ensure robust on/off boarding and integration of supply chain services and contractual SLA delivery, tracking operational performance and issues,
Ensure that there is an effective and up-to-date Disaster Recovery Plan for ICT services, ensuring robust backup and failover procedures.
Be the Second Escalation Point for operational disputes and priority calls in the event of high priority incidents and or changes that require intervention, decision or resolution.
Be responsible for setting the operational risk appetite and ensuring that the supply chain is managed to provide oversight of risk and mitigations.
Working with the Design Authority, be accountable for any required Operational Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation.
Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements.
Ensure that the Council meets legal and contractual obligations relating to ICT resources, systems, services and usage, complying with legislative requirements (e.g. data protection, safeguarding and licensing requirements), coordinating data management, data control and data protection.
Liaise with external bodies, contractors and service providers in the provision of an effective and efficient ICT service.
Maintain accurate asset registers of physical and digital ICT assets
Working with the Delivery Lead and ICT Business Partners, maintain an awareness of staff, customer and management requirements to provide support and guidance to assist users, helping them to make the most of the provision and ensuring that their ICT requirements are met.
Liaise with senior management to create a vision and development plan for ICT that supports the Councils Digital Future Strategys initiatives and priorities

The initial duration will be for 3 – 6 months with the possibility of an extension and the daily rate from £400 – £500 inside IR35.

We are looking for someone who has a proven track record of delivery within IT Operations in Local Government. If you have recent experience in this area and are on the lookout for your next assignment we would love to hear from you!

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