Our client, an electronics manufacturing business, seeks to appoint an Electronics Returns Engineer to run their warranty and returns function. You will have an engineering qualification, good hands-on practical skills for fault finding and evaluation, and be an excellent organiser and communicator. You will frequently interact with electronic engineers, marketing teams and the sales department.
Electronic Returns Engineer – The Role – Electronics / Warranty / Repair, Manufacturing
When manufactured products that have been previously sold are returned you will assess the product and decide on an appropriate course of action: some will have violated their warranty and the returning customer will still be charged for the product, some will be put back into general circulation to be sold again either as a new product or in a returns show room, some will be investigated for faults and there will be some money to be recouped from the supply chain, and some products will simply be scrapped. In the future once you have streamlined returns and warranty processes you will be able to introduce a more analytical aspect to the role: some ‘frequent offender’ returning customers may need to have their accounts closely monitored, some products may need to be re-engineered to eliminate common faults, some suppliers may need to be changed to replace at risk components, and new revenue avenues may need to be sought for returned products.
Electronic Returns Engineer – Skills and Abilities – Electronics / Warranty / Repair / Manufacturing
* An engineering qualification
* Experience working with electronic products
* Good practical skills for fault finding and warranty evaluation
* Excellent interpersonal skill and an analytical mind
* Capable of working under limited supervision
Electronic Returns Engineer, Warranty, Repair, Manufacturing, Electronics
If this role could appeal please do apply now!Apply now