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£19000 per annum
Posted on October 28, 2021
Expires on December 23, 2021

About the role

Futures Manufacturing are looking to appoint Key customer experience advisors to work with a leading Manufacturer in Doncaster

This is a full time permanent position

Job Purpose:
To monitor and manage the complete order flow process from incoming customer orders through to invoicing, delivery and de-hiring equipment and customer satisfaction of delivery handling any relevant queries and reporting where required.

customer service/order flow/customer orders/

Key Purpose of the Role
Managing the process from customer order receipt through to customer order delivery including communicating with customer of expected delivery dates & shortages on orders.
Managing inbound customer Ecommerce orders from receipt to despatch
Effective internal communication on any orders or delivery slots that potentially could impact on our customer service.
Focus on continuous improvement of customer service and overall performance of despatch

customer service/order flow/customer orders/

Co-ordinate between the internal teams to ensure performance is maintained and improved
Ensuring adequate equipment is available for the processing of orders and highlight any potential shortages
Handling and communicating customer complaints ensuring all parties are informed of process and outcome as per company standards
Maintaining accurate record of equipment hire
Updating and issuing accurate transport schedule

Job Criteria
Receiving of customer orders
Communicating with our customers via Telephone and Email
Provide internal transport company with all relevant delivery information, and action any queries where deliveries cannot be met.
Generating despatch paperwork in time for load to reach the destination
Generate and process invoice upon delivery completion
Matching invoices for equipment hired

customer service/order flow/customer orders/

Arrange the collection of returns and ensure all paperwork is raised
Creating and sending of Exception reports to customers immediately after order has been despatched
Investigating and reporting on deviations received
Reporting of delivery dates of despatch to accounts on a weekly basis
Filing and Archiving of paperwork and day-to-day admin

The aspects described above are guidelines for general working. You will be expected to perform miscellaneous job-related duties as assigned and be able to provide cover for team members as required.
You will be expected and encouraged to engage in all work activities within your scope in order to support our Customers expectations

Are You:
Competent in the use of Excel
Experienced in communicating with customers via Telephone and email

Great opportunity APPLY NOW

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