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This job has expired. You can still send us your CV and we'll match you with similar roles.
£25000 - £31000 per annum
South East
BRI-78603052022130
Posted on May 3, 2022
Expired on June 28, 2022

About the role


Futures are looking to recruit a highly efficient Customer Service Administrator. To work for a market leading manufacturer located in the borough of Elmbridge. The company has gone through a period of sustained growth and is looking to take on determined individuals who match the businesses ambition

The ideal candidate will be responsible for dealing with customers over the phone using their own initiative whilst following the business processes. This could range from quotations all the way to complaints so a high level of customers service is very important. You must be able to deal with all levels internal and external to the business to ultimately meet the needs of the customer. The successful candidate will be efficient in managing existing accounts, to assist the Sales, Service & Support departments with the processing and fulfilment of Spares Orders

Customer Service / Admin / Customer Queries / Complaints / Quotations / Call Centre

Roles & Responsibilities
*Managing the process from customer order receipt through to customer order delivery including communicating with customer of expected delivery dates & shortages on orders.
*Effective internal communication on any orders or delivery slots that potentially could impact on our customer service.
*Entering data and processing transactions onto the companies ERP system.
*Effectively dealing with complaints
*Helping to close out actions within support tickets by coordinating and progressing responses from other departments, colleagues and suppliers to customer requirements to satisfy support tickets.
*Processing spares orders
*Able to give up to date and knowledgeable advice.

Customer Service / Admin / Customer Queries / Complaints / Quotations / Call Centre

Essential:
*Previous administrative experience
*Ability to operate/follow business processes
*Customer service experience
*Strong IT skills (user on Microsoft products, not any programming)
*Excellent interpersonal skills with ability to work with a wide range of people
*Strong Customer service skills
*Enthusiastic when working as part of a team
*To be able to work well independently as well as with the team

Customer Service / Admin / Customer Queries / Complaints / Quotations / Call Centre

On offer is a fantastic role with room to develop in a successful working environment, Does this sound like something you may be interested in? If so please Apply Now!





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